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Privacy Policy

Last Updated: December 2024

Information We Collect

We collect information you provide directly (contact forms, email communications) and automatically (cookies, usage data, IP addresses). This includes personal data such as names, email addresses, phone numbers, and company information.

How We Use Your Information

Your information is used to provide services, communicate with you, improve our website, comply with legal obligations, and send marketing communications (with your consent). We never sell your personal data to third parties.

Data Protection & Security

We implement industry-standard security measures including SSL encryption, secure servers, regular security audits, and access controls. Your data is stored securely and retained only as long as necessary for business purposes.

Your Rights (GDPR)

You have the right to access, rectify, erase, restrict processing, data portability, and object to processing of your personal data. To exercise these rights, contact us at [email protected].

Contact Information

For privacy-related questions, contact our Data Protection Officer at [email protected] or Union Pillars Digital, 125 Summer Street, Suite 1850, Boston, MA 02110, United States.

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Terms of Service

Effective Date: December 2024

Acceptance of Terms

By accessing and using Union Pillars Digital's website and services, you accept and agree to be bound by these Terms of Service. If you do not agree, please discontinue use immediately.

Services Description

Union Pillars Digital provides web development, SEO optimization, PPC management, social media marketing, and related digital services. Service specifications are defined in individual client agreements and proposals.

Client Responsibilities

Clients must provide accurate information, timely feedback, necessary materials, and payment as agreed. Clients are responsible for content accuracy, legal compliance, and maintaining backup copies of materials.

Payment Terms

Payment terms are specified in individual contracts. Late payments may incur fees. Services may be suspended for non-payment. All prices are subject to applicable taxes.

Intellectual Property

Union Pillars Digital retains rights to methodologies, templates, and general knowledge. Clients retain rights to their proprietary content and materials provided to us.

Limitation of Liability

Our liability is limited to the amount paid for services. We are not liable for indirect, consequential, or punitive damages. Services are provided "as is" without warranties.

Termination

Either party may terminate services with written notice as specified in individual agreements. Termination does not affect accrued obligations or payment responsibilities.

For questions about these terms, contact us at [email protected].

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Cookie Policy

Last Updated: December 2024

What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide better user experience, analyze website usage, and remember your preferences.

Types of Cookies We Use

Essential Cookies

Required for website functionality, security, and basic features. These cannot be disabled.

Analytics Cookies

Help us understand how visitors use our website through Google Analytics and similar services. This data is anonymized and used to improve user experience.

Marketing Cookies

Used to deliver relevant advertisements and track campaign effectiveness. These require your consent and can be disabled.

Functionality Cookies

Remember your preferences, language settings, and other personalization features to enhance your experience.

Managing Cookies

You can control cookies through your browser settings, our cookie consent banner, or by contacting us. Disabling certain cookies may affect website functionality.

Third-Party Cookies

We use third-party services (Google Analytics, social media platforms) that may set their own cookies. These are governed by their respective privacy policies.

For cookie-related questions, contact us at [email protected].

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DMCA Policy

Effective Date: December 2024

Digital Millennium Copyright Act Compliance

Union Pillars Digital respects intellectual property rights and complies with the Digital Millennium Copyright Act (DMCA). We respond promptly to valid copyright infringement claims.

Filing a DMCA Notice

If you believe your copyrighted work has been infringed, please provide the following information:

• Identification of the copyrighted work claimed to be infringed
• Identification of the allegedly infringing material and its location on our site
• Your contact information (name, address, telephone, email)
• A statement of good faith belief that the use is not authorized
• A statement of accuracy and authorization to act on behalf of the copyright owner
• Your physical or electronic signature

DMCA Contact Information

DMCA Agent:
Union Pillars Digital
125 Summer Street, Suite 1850
Boston, MA 02110
Email: [email protected]
Phone: +1 (617) 555-0147

Counter-Notification Process

If you believe your content was wrongly removed due to a DMCA notice, you may file a counter-notification with the same contact information, including identification of removed content and a statement that removal was due to mistake or misidentification.

Repeat Infringer Policy

We reserve the right to terminate accounts or access for users who are repeat copyright infringers in accordance with the DMCA and our terms of service.

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GDPR Compliance

Last Updated: December 2024

Our Commitment to Data Protection

Union Pillars Digital is committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

Legal Basis for Processing

We process personal data based on:

• Consent: When you voluntarily provide information through forms
• Legitimate Interest: For business operations and service improvement
• Contract: To fulfill service agreements and provide requested services
• Legal Obligation: To comply with applicable laws and regulations

Your Data Rights Under GDPR

Right of Access (Article 15)

Request information about what personal data we hold about you and how it's processed.

Right of Rectification (Article 16)

Request correction of inaccurate or incomplete personal data.

Right of Erasure (Article 17)

Request deletion of your personal data under certain circumstances.

Right to Restrict Processing (Article 18)

Request limitation of processing your personal data under specific conditions.

Right to Data Portability (Article 20)

Request transfer of your personal data to another controller in a structured format.

Right to Object (Article 21)

Object to processing of your personal data for direct marketing or other purposes.

Data Retention

We retain personal data only as long as necessary for the purposes collected or as required by law. Contact forms data is typically retained for 3 years unless longer retention is required for legal compliance.

International Data Transfers

If we transfer personal data outside the EU/EEA, we ensure appropriate safeguards are in place, including standard contractual clauses or adequacy decisions.

Exercising Your Rights

To exercise your GDPR rights, contact our Data Protection Officer at:
Email: [email protected]
Address: Union Pillars Digital, 125 Summer Street, Suite 1850, Boston, MA 02110
We will respond to your request within one month as required by GDPR.

Supervisory Authority

You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.